Recall Record

Cleveland, OH, United States

Philips Medical Systems (Cleveland) Inc recalls

27 recalls recorded since 2018, most recently on 5 August 2025. 3 are listed as ongoing. Status and classification are as published by the FDA.

Recalls27
Ongoing (FDA)3
Terminated or completed24
Class I (FDA)1

Ongoing Class II Medical devices

Recall started
5 August 2025
Reason
Due to a software issue, there is a potential image error of the Region of Interest for expansion/contraction for HFP (Head First Prone), FFS (Feet First Supine) and FFP (Feet First Prone) orientations.
Distribution
U.S Nationwide distribution including in the states of AL, AR, AZ, CA, CO, CT, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MA, MD, MI, MN, MO, MS, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, PR, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, and WV.
Initiated
Voluntary: Firm initiated
Recall number
Z-2570-2025

Ongoing Class II Medical devices

Recall started
17 July 2025
Reason
Due to software issue, Radiation Therapy Planning system may provide incorrect dataset calculations when performing the "Stopping Power Ratio" (SPR) ,
Distribution
Worldwide - US Nationwide distribution in the state of WV and the countries of Macao & United Kingdom.
Initiated
Voluntary: Firm initiated
Recall number
Z-2239-2025

Ongoing Class II Medical devices

Recall started
30 August 2022
Reason
When computing a radiation dose in the system, the exported dose information is incorrect when there is more than one beam attached to the prescription and certain options are selected on the Edit Prescription screen.
Distribution
Distribution was made to CA, FL, GA, IA, IL, MA, MD, ME, MI, MN, NJ, NM, NV, NY, OH, OK, RI, SC, TN, TX, and WA. There was government distribution and no military distribution. Foreign distribution was made to Australia, Austria, Belgium, China, France, Germany, Italy, Japan, Jordan, Lebanon, Pola
Initiated
Voluntary: Firm initiated
Recall number
Z-1744-2022

Terminated Class I Medical devices

Recall started
19 September 2019
Terminated
5 April 2021
Reason
An issue with the Detector for the Forte Family of cameras may result in either detector 1 or detector 2 falling unimpeded vertically to the end stops of its travel limit.
Distribution
Nationwide Distribution.
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0217-2020, Z-0216-2020, Z-0213-2020, Z-0215-2020, Z-0214-2020

Terminated Class II Medical devices

Recall started
24 June 2019
Terminated
6 October 2022
Reason
In certain instances when performing a cardiac step and shoot acquisition with phase tolerance selected, images may be labeled as if phase tolerance had been applied when phase tolerance had not been applied
Distribution
Worldwide distribution. US nationwide including Puerto Rico, Canada, Mexico, Algeria, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Belarus, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Cayman Islands, Chile, China, Colombia, Cote D'Ivoir
Initiated
Voluntary: Firm initiated
Recall numbers
Z-2187-2019, Z-2191-2019, Z-2189-2019, Z-2186-2019, Z-2193-2019, Z-2190-2019, Z-2188-2019, Z-2194-2019, Z-2192-2019

Terminated Class II Medical devices

Recall started
10 June 2019
Terminated
24 July 2020
Reason
An issue with the handcontroller may result in either spontaneous uncommanded motions or continued motion after the buttons were released.
Distribution
Worldwide Distribution - US Nationwide
Initiated
Voluntary: Firm initiated
Recall numbers
Z-2011-2019, Z-2009-2019, Z-2010-2019

Terminated Class II Medical devices

Recall started
3 June 2019
Terminated
26 April 2021
Reason
The Vereos PET/CT may have misaligned front and rear covers, which may result in gaps between cover parts and/or protrusion of the cover into the bore diameter.
Distribution
Worldwide Distribution - US Nationwide Domestic distribution to CA GA LA MD MI MN MO NE NJ NY OH TN TX VT WI. Foreign distribution to Mexico, Argentina Austria Belgium China Colombia France Germany Israel Italy Japan Latvia Luxembourg Netherlands Portugal Singapore
Initiated
Voluntary: Firm initiated
Recall number
Z-1929-2019

Terminated Class II Medical devices

Recall started
19 December 2018
Terminated
3 August 2021
Reason
A software update is being issued to correct multiple issues identified in the previous software version.
Distribution
Worldwide distribution: US (nationwide) to states of: CA, IL, NY, OH, and PA; and to countries of: Australia, Austria, Columbia, Egypt, France, Germany, India, Italy, Lithuania, Netherlands, and Switzerland.
Initiated
Voluntary: Firm initiated
Recall number
Z-0823-2019

Terminated Class II Medical devices

Recall started
18 October 2018
Terminated
3 August 2021
Reason
There is a potential for separation of fiberglass resin which may cause the gantry front cover and the metal support on the cover to fail/fall
Distribution
US Nationwide Distribution
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0548-2019, Z-0544-2019, Z-0545-2019, Z-0543-2019, Z-0547-2019, Z-0546-2019

Terminated Class II Medical devices

Recall started
4 September 2018
Terminated
5 May 2020
Reason
Software Correction: Software errors that may result in incorrect 4D CT images, PET images with SUV quantification error, or disruption of interventional CT procedures; and Software errors that may result in partial set of images, inability to generate CT or PET images, incorrect scan parameters, or scanning the incorrect portion of the body.
Distribution
US Nationwide Distribution
Initiated
Voluntary: Firm initiated
Recall number
Z-0302-2019

Terminated Class II Medical devices

Recall started
3 July 2018
Terminated
17 April 2020
Reason
Philips has identified that the compensator within the X-ray tube collimator may fail, resulting in ring or smudge artifacts on images. The firm has identified systems that may be at risk for this failure due to the collimator compensator being past its lifetime expected usage.
Distribution
Distributed only to China and UK.
Initiated
Voluntary: Firm initiated
Recall numbers
Z-1142-2019, Z-1144-2019, Z-1143-2019

Terminated Class II Medical devices

Recall started
21 May 2018
Terminated
10 April 2020
Reason
The block used to connect the patient pallet to the couch may be assembled incorrectly. A screw may be misaligned in the patient pallet.
Distribution
Worldwide Distribution - US Nationwide in the states of CA, GA, LA, MD, MI, NY, OH, TN, TX, VT, Washington DC & WI Internationally - Canada, Mexico, Belgium, France, Israel, Luxembourg, Netherlands, Singapore, Spain & Switzerland
Initiated
Voluntary: Firm initiated
Recall number
Z-2496-2018

Terminated Class II Medical devices

Recall started
30 March 2018
Terminated
14 April 2020
Reason
The patient support head holder could contact the back ISO shelter wall during manual or motorized motion through the gantry bore. This may result in a serious injury that would require medical intervention to preclude permanent impairment in certain scenarios.
Distribution
Worldwide distribution including US states of CA, MD, NV, OH, TX, and WI, Afghanistan, Canada, Germany, Iraq, Italy, Korea, Kuwait, and Lebanon.
Initiated
Voluntary: Firm initiated
Recall numbers
Z-2175-2018, Z-2176-2018, Z-2174-2018

Terminated Class II Medical devices

Recall started
28 March 2018
Terminated
21 April 2020
Reason
A problem has been detected in the X-Ray Tube. The affected tubes have a production defect that allows oil leakage from the tube housing, if it were to re-occur, could pose a risk for patients or users.
Distribution
The systems were distributed to the following US states: HI, KS, and MO. The systems were distributed to the following foreign countries: Algeria, Austria, Brazil, China, Indonesia, Japan, Kenya, Korea, Mexico, Poland, Turkey, and Uganda.
Initiated
Voluntary: Firm initiated
Recall numbers
Z-2273-2018, Z-2274-2018, Z-2275-2018, Z-2276-2018, Z-2277-2018

Terminated Class II Medical devices

Recall started
21 February 2018
Terminated
10 April 2020
Reason
Surview scan with tube current lower than 30 mA is unable to be initialized.
Distribution
Worldwide Distribution - US Nationwide in the states of GA, VA, MI, AZ, and the countries of Canada, Switzerland
Initiated
Voluntary: Firm initiated
Recall number
Z-1396-2018

Terminated Class II Medical devices

Recall started
15 February 2018
Terminated
21 November 2019
Reason
Following a period of inactivity, the mass storage device may cause the acquisition console to become unresponsive. This may prevent an acquisition from proceeding.
Distribution
Worldwide Distribution - US Nationwide in the states of: OH and OR, and Foreign distribution to Australia, China, Cuba, France, and South Africa.
Initiated
Voluntary: Firm initiated
Recall number
Z-1392-2018

Terminated Class II Medical devices

Recall started
8 February 2018
Terminated
9 April 2020
Reason
Closing the Emergency Stop may disable the horizontal motor, allowing the couch top to move during patient load or unload activities.
Distribution
Worldwide Distribution - U.S. Nationwide. International distribution to Canada, Mexico, Algeria, Argentina, Australia, Austria, Bangladesh, Belgium, Bolivia, Bosnia and Herzegovina, Brazil, Bulgaria, Cambodia, Chile, China, Colombia, Croatia, Cuba, Czech Republic, Denmark, Djibouti, Dominican Republ
Initiated
Voluntary: Firm initiated
Recall numbers
Z-1411-2018, Z-1406-2018, Z-1412-2018, Z-1407-2018, Z-1404-2018, Z-1405-2018, Z-1413-2018, Z-1414-2018, Z-1408-2018, Z-1415-2018, Z-1409-2018, Z-1410-2018

Terminated Class II Medical devices

Recall started
11 January 2018
Terminated
20 May 2019
Reason
23 Software related issues for the IQon Spectral CT with 4.7.2 software version. These issues include: " Software errors that may result in CT spectral images misrepresentation or incorrect treatment; " Software errors that may result in partial set of images or inability to generate CT images.
Distribution
Domestic and Foreign
Initiated
Voluntary: Firm initiated
Recall number
Z-0841-2018

Terminated Class II Medical devices

Recall started
3 January 2018
Terminated
2 July 2019
Reason
Software issues including: Software errors that may result in Extended Field of View check message not displayed when Field of View is set >600 mm for a paused scan; Request for change to automatically turn on the center x/y 0 setting and the disable result rotation setting when turning on the CT simulation Exam Card; Software errors that may result in Tumor LOC allowing POI (Point of Interest) locking when a non-isocenter slice is displayed; Software errors that may result in partial set of images or inability to generate CT images.
Distribution
Worldwide Distribution - US Nationwide
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0840-2018, Z-0839-2018

Terminated Class II Medical devices

Recall started
15 December 2017
Terminated
10 April 2020
Reason
During collimator exchange, the alignment of the collimator cart and detectors may cause a collimator exchange fail, and a collimator may drop to the floor beside the collimator cart. The collimator may be partially supported by the cart (e.g. leaning against the cart), or it may fall/slide all the way to the floor.
Distribution
Worldwide Distribution - US Nationwide
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0512-2018, Z-0513-2018, Z-0511-2018, Z-0510-2018, Z-0514-2018

Terminated Class II Medical devices

Recall started
11 December 2017
Terminated
30 August 2022
Reason
A software issue causes PET reconstructions to fail intermittently. It was determined that reconstructions fail due to a negative table position (-1 value is inserted) in the raw data list file, rather than the actual table position. This error has been found to occur in two scenarios: 1) When the system operator cancels an acquisition a. The error will occur every time a scan is cancelled by the operator. 2) Couch position requests within the software sequence were delayed a. The error occurs intermittently, but has been found to occur more frequently when the gantry s network is heavily loaded with multiple retrospective reconstructions running in parallel. b. The error manifests to the technologist by an error message and Failed status on the Reconstruction Monitor and the error message Result {0} failed to reconstruct" on the Acquisition Workflow window during reconstruction after the patient scan has been completed. In both scenarios, the acquisition data will not be able to be reconstructed and will therefore be unusable.
Distribution
Worldwide Distribution - US Distribution to the states of : CA, OH, IL, PA and NY.
Initiated
Voluntary: Firm initiated
Recall number
Z-0562-2018

Terminated Class II Medical devices

Recall started
10 November 2017
Terminated
5 November 2020
Reason
Philips has identified that certain fasteners cannot be confirmed to have been torqued according to specification. If the fasteners were not torqued as specified and a failure occurs while the system is in use, the parts secured by the fasteners may become loose, which may have a potential for harm.
Distribution
Worldwide Distribution -- US, Argentina, China, Republic of Korea, Russian Federation, Slovakia, Turkey, and United Kingdom. 4 in US, (1 military), 14 foreign accounts
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0391-2018, Z-0388-2018, Z-0390-2018, Z-0389-2018

Terminated Class II Medical devices

Recall started
8 November 2017
Terminated
17 April 2020
Reason
There is a possibility that screws holding an internal portion of the gantry (Reaction Ring) to the scanner s main bearing may come loose. If this occurs, the part(s) will not be expelled, however, a noise may be heard coming from the gantry.
Distribution
107 domestic accounts 15 US Govt accounts 682 Foreign Accounts 3 Mexico accounts 12 Canada accounts
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0331-2018, Z-0332-2018, Z-0333-2018

Terminated Class II Medical devices

Recall started
1 November 2017
Terminated
14 August 2018
Reason
One of the two wire channels mounted inside the Gantry Separation Unit (GSU) that is also used to secure the top two GSU covers, was missing mounting hardware.
Distribution
One domestic and 1 foreign consignee ( Spain)
Initiated
Voluntary: Firm initiated
Recall number
Z-0522-2018

Terminated Class II Medical devices

Recall started
6 October 2017
Terminated
2 July 2019
Reason
Numerous issues related to software Brilliance iCT 4.1.6 software version.
Distribution
26 US Govt accounts
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0518-2018, Z-0519-2018, Z-0521-2018, Z-0520-2018

Terminated Class II Medical devices

Recall started
11 July 2017
Terminated
2 July 2019
Reason
Numerous software issues with Brilliance iCT 4.1.6 version. Issues affect scan start position, data acquisition, exam stop, tube overheat, memory overflow, failure to give error message, length of acquisition, image volume and other functions.
Distribution
Worldwide distribution, including US nationwide.
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0403-2018, Z-0402-2018

Terminated Class II Medical devices

Recall started
7 June 2017
Terminated
3 July 2019
Reason
It was reported that scanners running certain software versions provide confusing information in the "Impressions" section of the Calcium Score report. The generated report provides multiple analyses of the amount of plaque detected, as if they all apply to the patient at the same time. This misleading guidance can be potentially misleading to the user, and may lead to mistreatment of the patient.
Distribution
US Nationwide Distribution
Initiated
Voluntary: Firm initiated
Recall numbers
Z-0306-2019, Z-0309-2019, Z-0307-2019, Z-0308-2019, Z-0310-2019, Z-0304-2019, Z-0311-2019, Z-0303-2019, Z-0305-2019

A terminated FDA recall means the FDA has determined that all reasonable efforts to remove or correct the product have been made. What statuses mean.